Case Study - Managing Disciplinary and Grievance Procedures for a Primary Care Network (PCN)
The PCN encountered a complex disciplinary issue with a staff member, which later escalated into a formal grievance. The challenge was to manage both the disciplinary and grievance processes fairly and in accordance with legal requirements while ensuring that the PCN’s HR practices remained robust and impartial.
- Client
- Primary Care Network (PCN)
- Year
- Service
- Disciplinary and grievance management
Challenge
The PCN encountered a complex disciplinary issue with a staff member, which later escalated into a formal grievance. The challenge was to manage both the disciplinary and grievance processes fairly and in accordance with legal requirements, while ensuring that the PCN’s HR practices remained robust and impartial.
Solution
Your HR Partners provided thorough support throughout both the disciplinary and grievance procedures. We began by conducting a detailed investigation into the disciplinary matter, ensuring adherence to legal standards and internal policies. We then assisted in preparing for and conducting the disciplinary hearing, offering guidance on appropriate actions and potential outcomes. After the disciplinary process, the staff member lodged a formal grievance. We managed this grievance procedure by carrying out a separate investigation into the concerns raised, ensuring the process was fair and impartial. We facilitated the grievance hearing, provided recommendations for resolution, and supported the PCN in implementing necessary changes or corrective actions.
Outcome
Both the disciplinary and grievance procedures were conducted in line with legal and procedural standards. The issues were resolved with minimal disruption to the PCN. The process resulted in a clearer understanding of HR procedures among staff and improved the PCN’s handling of similar situations in the future. The PCN received positive feedback for its transparent and fair approach to employee relations.
